Refund Policy

1. General Principle

We aim for complete transparency in pricing and scope so you know exactly what you're paying for before work begins. Refunds are assessed case by case under the terms below.

2. Monthly Retainers

• Retainers are billed monthly in advance.
• No refunds for unused portions of a billing period if you cancel mid-month.
• Cancel with 30 days' notice to avoid the next charge.
• If we fail to deliver agreed deliverables for a month, a pro-rata credit applies to the next invoice.

3. Project-Based Engagements

• 50% deposit on acceptance (non-refundable once work commences).
• 50% on delivery of final deliverables.
• If you cancel before work starts: full refund of deposit.
• If you cancel after work starts: refund of unused portion minus work completed (calculated at our standard hourly rate).
• If we cannot deliver due to our fault: full refund of amounts paid.

4. Account Creation & Setup Services

• These are one-time services delivered within a defined timeline.
• Full refund if we fail to deliver within the agreed timeline (excluding platform-side delays).
• No refund once accounts are created and credentials handed over (the service is complete).
• Platform policy rejections (e.g., name unavailable, verification denied) are not eligible for refund — we advise on alternatives.

5. Content Creation Services

• Revisions are included per the Quote (typically 2 rounds per piece).
• No refund after you approve content for publishing.
• If you reject all concepts after 2 revision rounds, a 50% credit applies toward a rebrief.

6. Platform Policy & Algorithm Changes

We are not responsible for outcomes affected by platform policy changes, algorithm updates, account restrictions, or actions taken by social platforms. These are outside our control and do not qualify for refunds.

7. Force Majeure

Neither party is liable for delays or failures caused by events beyond reasonable control (natural disasters, pandemics, platform outages, government actions). Affected obligations are suspended for the duration.

8. Refund Process

• Submit refund requests in writing to noreply@hostgrid.in within 14 days of the issue arising.
• We assess within 10 business days and respond with a decision.
• Approved refunds are processed to the original payment method within 15 business days.
• Payment gateway fees (typically 2-3%) are non-refundable.

9. Disputes

Disputes follow the arbitration clause in our Terms & Conditions.

10. Contact

Questions about refunds? Email noreply@hostgrid.in.